Shipping policy

Last updated: September 23, 2026

This Shipping Policy explains how JELTUNOR processes and delivers orders placed through jeltunorwellness.com.

Order processing

Orders are normally processed within 1–3 business days after payment is successfully authorized. Business days are Monday through Friday, excluding public holidays. Orders placed after normal business hours, on weekends, or on holidays begin processing on the next business day.

Processing time is separate from shipping transit time. If an item is temporarily unavailable or additional verification is required, we will contact you using the email address provided at checkout.

Estimated delivery time

For standard delivery to the contiguous United States, estimated transit time is generally 7–12 business days after dispatch. Orders to Alaska, Hawaii, U.S. territories, military addresses, or remote locations may require approximately 10–20 business days after dispatch.

These timeframes are estimates rather than guaranteed delivery dates. Carrier congestion, severe weather, customs review, local service interruptions, holidays, and address problems can cause delays.

Shipping charges

Standard shipping to eligible U.S. addresses is free unless a different charge is clearly shown at checkout. Expedited or special delivery services, when available, may cost extra and will be displayed before payment.

Fulfillment locations

Orders may be fulfilled by JELTUNOR or third-party logistics partners and may ship from different fulfillment locations. An order containing multiple products may arrive in separate packages at no additional standard-shipping charge.

Tracking

When tracking is available, a shipping confirmation email will be sent after the carrier accepts the package. Tracking information may require up to 48 hours to begin showing movement.

Address accuracy

Please review your shipping address before submitting an order. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after fulfillment begins. Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility.

Delays and unavailable items

If we cannot ship within the stated processing timeframe, we will notify you and provide a revised estimate. Where required, you may accept the delay or cancel the affected order for a full refund to the original payment method.

Delivered, lost, or damaged packages

If tracking shows delivered but you cannot locate the package, check the delivery area, household members, neighbors, building staff, and the carrier first. If it remains missing, contact us promptly with your order number.

If a package or product arrives damaged, contact us within 7 days of delivery and include photographs of the item, packaging, and shipping label. Keep all packaging until the claim is resolved.

Contact

For shipping questions, contact us through our Contact Us page or email support@jeltunorwellness.com. We normally respond within 1–2 business days.